Shipping

How Can I Trace My Order?

You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in "My Orders" page in your Sunfounder account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page
 

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to support@sunfounder.com) Now!
 
What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
Airmail and Airmail with tracking number: 
Delivery time: 10-30 working days
You can track on http://www.17track.net/index_en.shtml

EMS:
Delivery time: 6-10 working days  

You can track on http://www.ems.com/

DHL:
Delivery time: 3-8 working days

You can track on http://www.dhl.com/

UPS:
Delivery time: 3-7 working days

You can track on http://www.ups.com/
 

Is Shipping Included in The Prices?

If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.

For products without "free shipping", you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart and then click to the check out page, and then you can find shipping prices for different shipping services.
 

How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel. Contact Customer Service or email to support@sunfounder.com!
 

How Do I Get My Order Status?

You can find out your order status in "Order Details" page in your Sunfounder account.